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SPUR services are hosted at Microsoft Azure Datacenter. For more details please visit https://azure.microsoft.com/en-us/overview/what-is-azure/
SPUR services reside in one of the most secure data center services provided by Microsoft Azure. From your device till the datacenter the data is encrypted by 128 bit SSL technology.
All SPUR customers get access to the following support:
Online Chat: 24X7 live support for usage related queries
Support portal: Customers can create support tickets and monitor progress on detailed support requirements
Email support: Customers can reach the support team for resolving queries or request support through email
Telephone: Customers can reach support team through phone for any urgent help required
Cloud is the latest way of delivering software to the customer, allowing it to be consumed as a service.